How hotels are training staff to hit DEI goals

The industry wants to project an image that embraces inclusivity and accessibility. But is it all talk and no action?

By Michele Laufik • April 13, 2023

LA City Council proposes wage increase to $25/hour for hospitality and tourism workers

The motion was well received by union workers, but multiple ownership associations worry pay hikes could hurt hotels.

By Jenna Walters • April 13, 2023

New York-area hotel union reaches landmark deal to raise wages

The pay raise — the largest in the New York/New Jersey Hotel and Gaming Trades Council’s 100-year history — marks a significant milestone for unionized hotel workers.

By Jenna Walters • April 12, 2023

Marriott launches ‘Be’ people brand aimed at attracting and retaining talent

Marriott designed the brand to provide its employees with personal and professional growth opportunities.

By Jenna Walters • April 5, 2023

Workers say they’d return to employers that laid them off respectfully

Employers that treat workers with empathy during the process may have an easier time finding talent again once pressure subsides.

By Kathryn Moody • March 3, 2023

IRS proposes point-of-sale tip reporting

Service industry employers that participate in a proposed voluntary IRS tip reporting program could receive protection from liability under rules that define tips as part of an employee’s pay, according to an IRS announcement.

By Laurel Kalser • Feb. 14, 2023