Operations

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    Spencer Platt via Getty Images
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    Disney World, Universal waive hotel cancellation fees amid hurricane prep

    The Florida resorts are closely monitoring Hurricane Milton, which is expected to hit the Orlando, Florida, area on Wednesday.

    By • Oct. 8, 2024
  • BWH Hotels appointed Bill Ryan as senior vice president and chief technology officer.
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    Courtesy of BWH Hotels
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    BWH Hotels names former retail industry exec chief technology officer

    Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.

    By • Oct. 2, 2024
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    RgStudio via Getty Images
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    Trendline

    Food and beverage

    The hotel industry is adapting to changes in food and beverage trends. 

    By Hotel Dive staff
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    Courtesy of Kempinski
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    From lotions to linens: How hotel marketplaces can boost guest loyalty

    Advanced data analytics makes it easier for hotels to sell in-room products and win repeat customers.

    By Shefali Kapadia • Sept. 26, 2024
  • A woman checks into a hotel at the front desk.
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    PixelsEffect via Getty Images
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    Q&A

    Head of reservation platform Tock on untapped potential in hotel experiential space

    Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.

    By • Sept. 20, 2024
  • Two chairs by a fireplace.
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    Courtesy of Superette Studio
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    Opinion

    How hoteliers can optimize operations through design

    Smart hotel design can enhance the guest experience, improve staff efficiency and support sustainability efforts.

    By Sonja Haviland • Sept. 17, 2024
  • The Savannah, Georgia, skyline.
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    Michael Wright via Getty Images
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    Savannah lofts convert under Apartments by Marriott Bonvoy

    The Ann Savannah, offering apartment-style accommodations in its namesake Georgia city, joins hotel management company Sage Hospitality’s lifestyle portfolio.

    By • Sept. 17, 2024
  • Hill with cactuses on the foreground, and cityscape in the background
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    Gregory Clifford via Getty Images
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    LivAway Suites developer opens office in ‘growth’ market Phoenix

    West77 Partners has several extended stay hotels underway in the metro area and is plotting up to 12 more as part of a rapid nationwide brand expansion.

    By • Sept. 11, 2024
  • Raines added the rebranded Hotel Theo, a Tapestry Collection by Hilton property in New Orleans, to its management portfolio.
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    Retrieved from Hilton on September 09, 2024
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    Raines makes latest lifestyle play in New Orleans

    The rebranded Hotel Theo, a Tapestry Collection by Hilton property, joins the hospitality management company’s growing lifestyle division, Woven by Raines.

    By • Sept. 9, 2024
  • Visitors walk along a beach by a hotel.
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    Mario Tama via Getty Images
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    Despite impact of wildfires, Maui leads US for average daily rates: report

    While its hotel performance has declined year over year, the Hawaiian island still commands higher room rates than any other major destination in the country, according to STR.

    By • Sept. 6, 2024
  • Two women with suitcases check in with a female employee at a hotel front desk.
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    FG Trade Latin via Getty Images
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    Guest satisfaction up at hotels run by third-party management: J.D. Power

    Davidson Hospitality Group had the highest satisfaction scores of other large hospitality management companies, whose hotels are outperforming independently operated ones.

    By • Sept. 4, 2024
  • A person pushing a cart with cleaning supplies down a hall
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    freemixer via Getty Images
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    Hospitality industry faces increased pressure over worker burnout, outdated training

    More than half of front-line hospitality managers told Axonify their company doesn’t offer training to help well-being, engagement or motivation.

    By Carolyn Crist • Aug. 27, 2024
  • Crescent Hotels & Resorts appointed Vanessa Claspill as chief commercial officer.
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    Courtesy of Crescent Hotels & Resorts
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    Crescent appoints Vanessa Claspill as chief commercial officer

    The 20-year industry veteran succeeds Dawn Gallagher, who was recently promoted to Crescent’s president of hospitality.

    By • Aug. 27, 2024
  • A person making a bed
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    Igor Vershinsky via Getty Images
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    Opinion

    How hiring people with disabilities can help solve hotel staffing shortages

    Hotels should look outside their traditional talent sources to find employees, Darelyn Pazdel writes.

    By Darelyn Pazdel • Aug. 27, 2024
  • Hyatt will acquire Standard International and its affiliated brands, assuming a hotel portfolio including The Standard, High Line in New York City.
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    Jason Kempin via Getty Images
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    Deep Dive

    ‘Lifestyle wars’ ramp up as hotel brands compete in crowded segment

    With its acquisition of Standard International, Hyatt continues to grow its lifestyle portfolio, but the company will have to fight competitors for resources in the saturated space.

    By • Aug. 22, 2024
  • A business traveler check into a hotel in the hotel lobby.
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    Drazen_ via Getty Images
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    Hospitality trends that drove RevPAR gains, pipeline growth in Q2

    Heightened group travel boosted revenues for several hotel companies, while conversions and extended stay remained top of mind for developers.

    By • Aug. 9, 2024
  • Lounge chairs next to a beachside pool.
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    Uriel Sinai via Getty Images
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    Opinion

    Summer travelers prefer hotels over Airbnb. Here are six strategies to capture market share.

    Hotels can ensure success this summer by delivering on brand promises, understanding guests’ expectations and personalizing experiences.

    By Rachael Ricketts • Aug. 7, 2024
  • Two empty lounge chairs in front of a pool overlooking a vast hilly region.
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    Courtesy of Mr & Mrs Smith
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    Hyatt posts RevPAR, net rooms growth in Q2

    In the quarter, the company added rooms from its Mr & Mrs Smith acquisition, and another boutique hotel brand deal may be on the horizon.

    By • Aug. 6, 2024
  • My Place Hotels began franchising in 2014.
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    Courtesy of My Place Hotels
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    Q&A

    My Place Hotels CEO talks evolution of extended stay, breaking the mold

    With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.

    By • Aug. 5, 2024
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    Permission granted by ZS
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    Sponsored by ZS

    For travelers today, it’s (still) all about value—but what do they value in a hotel?

    The overarching question these days is: Are hotels able to deliver the same value as they did prior to the pandemic?

    By Kelly McGuire, Russell Evans, Satvika Ananthanarayan and Brandon Rufer • Aug. 5, 2024
  • An image of the Bellagio Las Vegas, now part of MGM Collection with Marriott Bonvoy.
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    Courtesy of Marriott International
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    Luxury, group travel in Las Vegas drove Q2 gains for MGM

    The resort operator said room rates on the books in Sin City are higher for the third quarter as well, but Formula 1 in Q4 is “off to a soft start.”

    By • Aug. 1, 2024
  • The exterior of a Marriott hotel.
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    JHVEPhoto via Getty Images
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    Group travel, hotel conversions bright spots for Marriott in Q2

    The hotel company saw increased RevPAR as well as portfolio growth in the second quarter of 2024, with both corporate traveler and developer momentum remaining strong.

    By • July 31, 2024
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    Robert Mora via Getty Images
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    Vegas brings Q2 growth for Caesars, despite ‘terrible’ April start

    The company’s CEO said the first month of the quarter was rough for its regional segment, but heightened ADRs in Las Vegas show promise for a “strong” second half.

    By • July 31, 2024
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    EXTREME-PHOTOGRAPHER via Getty Images
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    Q&A

    Accor exec talks new council ‘shaping the future of corporate travel’

    Chief Sales Officer Sophie Hulgard discusses the priorities of Accor’s newly formed Global Leadership Council, including traveler well-being, sustainability and cost optimization.

    By • July 30, 2024
  • White umbrellas by a pool.
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    Archive Photos via Getty Images
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    Opinion

    How hoteliers can leverage their tech stacks during the busy travel season

    From loyalty programs to strategic marketing, the effective use of technology can improve the guest experience and optimize hotel revenue.

    By Mo Chaar • July 25, 2024
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham’s pipeline hits record high in Q2, ‘lots of deals’ on horizon

    CEO Geoff Ballotti said hotel owners are “more receptive” to deals, including for the company’s Echo Suites extended stay brand, after Choice ended its acquisition pursuit.

    By • July 25, 2024