Marriott beats robocallers in court

A telemarketer and a timeshare resort owe the hotel company $8 million in damages for using Marriott trademarks to persuade consumers to buy vacations and timeshares.

By Noelle Mateer • Oct. 7, 2024

Cendyn acquires Knowland in hospitality tech tie-up

With Knowland’s meetings and events data, Cendyn aims to drive group bookings.

By Noelle Mateer • Oct. 2, 2024

BWH Hotels names former retail industry exec chief technology officer

Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.

By Jenna Walters • Oct. 2, 2024

Top hospitality conferences to attend in 2025

Learn more about the future of the hospitality industry — from hotel marketing strategies to construction financing to staffing solutions — at these can't-miss events for hotel leaders.

By Noelle Mateer • Oct. 1, 2024

How overcoming fragmented tech stacks can better personalize guest experiences

Many hoteliers are failing to deliver real-time personalization at scale, not because they lack the desire, but because they misunderstand APIs.

By Rodrigo Jimenez • Sept. 30, 2024

Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues

Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.

By Noelle Mateer • Sept. 30, 2024

Mews lands $100M to fuel M&A strategy

Already a unicorn, the hospitality technology provider says the latest capital raise will allow it to “take bigger bets” as it plots expansion.

By Noelle Mateer • Sept. 26, 2024

What’s next for OYO and G6 Hospitality?

The Indian hospitality company bet big on U.S. budget hotels with its $525 million Motel 6 buy. Experts say it could be a new chapter for the tech provider.

By Noelle Mateer • Sept. 25, 2024

OYO to purchase Motel 6 brand for $525M

The India-based hospitality tech company expands its U.S. presence by acquiring G6 Hospitality from Blackstone.

By Noelle Mateer • Sept. 23, 2024

Head of reservation platform Tock on untapped potential in hotel experiential space

Matthew Tucker shares why Tock, typically used for restaurant reservations, is investing in a hospitality platform that helps hotels drive revenue via experiences.

By Jenna Walters • Sept. 20, 2024

Navigating the future of business travel via an evolving B2B transient tech ecosystem

Companies that embrace innovation and collaboration position themselves as leaders in meeting customer needs.

By Satvika Ananthanarayan, Brandon Rufer and Kelly McGuire • Sept. 9, 2024

Hotel Tech-in: Bringing energy optimization to mid-market hotels

Previously only available to luxury and full-service properties, Honeywell’s energy automation tech can now help hotel operators in select-service segments reduce their carbon footprint.

By Noelle Mateer • Aug. 29, 2024

Blackstone, AAHOA invest in hotel tech provider M3

The funds — partially from AAHOA’s first-ever strategic investment — will “accelerate growth” for the hospitality accounting technology through product expansion and support of its adoption.

By Noelle Mateer • Aug. 19, 2024

Choice Hotels taps creative, digital agencies for ‘next level’ marketing play

Along with new partners Dentsu X and 72andSunny, Choice sets up strategy for the remainder of 2024 and plots a 2025 campaign, in addition to loyalty enhancements.

By Jenna Walters • Aug. 14, 2024

How hotels can play a part in the EV revolution

Installing EV chargers not only enhances the guest experience, but it can also position a hotel as a forward-thinking, environmentally friendly establishment.

By Aatish Patel • Aug. 14, 2024

AI in action: How technology is revolutionizing hospitality hiring

Four essential recruitment tasks that AI can help your hospitality hiring team handle more efficiently.

Aug. 5, 2024

Accor exec talks new council ‘shaping the future of corporate travel’

Chief Sales Officer Sophie Hulgard discusses the priorities of Accor’s newly formed Global Leadership Council, including traveler well-being, sustainability and cost optimization.

By Noelle Mateer • July 30, 2024

Hotel Tech-in: The air filter technology fighting unwanted smells

Many hotels fight unwanted odors with fragrances, but that’s only “masking a problem,” according to Greentech Environmental’s Blake Bobosky.

By Noelle Mateer • July 26, 2024

How hoteliers can leverage their tech stacks during the busy travel season

From loyalty programs to strategic marketing, the effective use of technology can improve the guest experience and optimize hotel revenue.

By Mo Chaar • July 25, 2024

Marriott unveils digital tools to ease business travel planning, booking

Business Access by Marriott Bonvoy was designed to simplify the travel management process for small- to medium-sized businesses, which report frustrations with current platforms.

By Jenna Walters • July 9, 2024

Hospitality leaders: Let’s get back to the future

It’s time to rise and shine with blue-sky thinking that fuels innovation and growth for hotels.

By Kelly McGuire and Nick Sutherland • July 8, 2024

Wyndham deepens AI play with guest engagement platform rollout

Wyndham Connect, in use across North America, was designed to “elevate” the guest experience with mobile tipping and AI messaging, while also driving revenue for franchisees.

By Jenna Walters • July 2, 2024

6 emerging hotel technology solutions to watch in 2024

From bedbug detection tech to AI-powered luggage storage, these innovations are leading a new wave of hotel technology trends.

By Noelle Mateer • July 1, 2024

Hotel Tech-in: The AI-powered system safely storing guest luggage

The recently launched HotelsHero stores guests’ baggage on-property without lockers or added costs for hoteliers.

By Jenna Walters • June 27, 2024

How hoteliers can address evolving challenges in hospitality: report

Tech integration and training can help hotels streamline operations, drive direct bookings and improve the guest experience, per NYU’s Jonathan M. Tisch Center of Hospitality.

By Jenna Walters • June 24, 2024