IHG launches cloud-based booking experience aimed at customization

The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

By Noelle Mateer • Sept. 13, 2023

MGM Resorts cyberattack: Experts weigh in on possible motivations

While MGM Resorts remains tight-lipped about the ongoing cybersecurity threat to its properties, experts say hotels with casinos can be particularly vulnerable to attacks.

By Jenna Walters • Sept. 12, 2023

MGM Resorts takes systems offline as it investigates cyberattack

Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

By David Jones • Sept. 11, 2023

Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

By Noelle Mateer • Sept. 7, 2023

Hilton, Tesla partner to deploy 20,000 EV chargers at hotels

The hotel claims the installation will make its EV charging network the largest of any hospitality company.

By Jenna Walters • Sept. 7, 2023

Hotel Tech-in: Staffing app matches hotels, workers amid labor shortage

Instawork is helping hoteliers fill critical openings, while putting flexible scheduling back in the hands of the hourly worker.

By Jenna Walters • Aug. 31, 2023

Hospitality stakeholders face challenges to improving hotel tech: PwC

Investment in hospitality technology requires financial resources, staff time and training, data security and a standard integration approach.

By Michele Laufik • Aug. 31, 2023

Travelers prefer to plan, book through online travel agencies: Expedia

The integration of generative AI by several prominent OTAs continues to widen the technology gap between online travel providers and hotels.

By Jenna Walters • Aug. 21, 2023

Sabre debuts AI-powered lodging solution

Called Lodging AI, the “very powerful tool” is designed to remove friction from the travel booking process.

By Noelle Mateer • Aug. 15, 2023

Ritz-Carlton revamps digital experience to reflect ‘fresh era’ for the brand

The new website's magazine-style, mobile-friendly format includes editorial content and video components.

By Michele Laufik • Aug. 15, 2023

Sonesta taps Grubhub to bring delivery to 120 hotels

With the partnership, the hotel company aims to improve the guest experience at its Extended Stay and Simply Suites locations.

By Aneurin Canham-Clyne • Aug. 10, 2023

Hotel Tech-in: The robot butlers taking over hotel deliveries

Relay Robotics CEO Michael O’Donnell said the company is in “full-on growth mode” as hotels turn to robots for assistance making deliveries.

By Noelle Mateer • July 31, 2023

Walmart adds travel perks to membership program

In a partnership with Expedia, Walmart+ members can now earn Walmart Cash rewards when booking hotels and other travel purchases.

By Tatiana Walk-Morris • July 27, 2023

Upgrade acquires travel BNPL firm Uplift for $100M

Uplift, a buy now, pay later firm that specializes in travel, offers installment loans for vacation packages and has a network of 300 airlines, cruise lines and hotel chains.

By Anna Hrushka • July 27, 2023

Hyatt taps Sabre as new central reservation system provider

Hyatt selected the travel technology company to implement a new system after owners and franchisors called for a simpler technology stack.

By Jenna Walters • July 21, 2023

Tripadvisor partners with OpenAI on travel itinerary generator

The AI-powered planning tool will create personalized day-by-day trip itineraries using traveler reviews.

By Jenna Walters • July 20, 2023

Wyndham CIO on how mobile tipping can boost guest, employee satisfaction

In addition to expanding its partnership with Béné, which provides personalized QR codes for tipping housekeepers, the hotel company is exploring an enterprise solution with Canary Technologies.

By Jenna Walters • July 17, 2023

Google wins over generative AI for trip planning: survey

Tools such as ChatGPT need to earn travelers’ trust before reliance on search engines wanes.

By Michele Laufik • July 5, 2023

5 stories about the AI-powered chatbots transforming travel planning

Expedia, Kayak, Priceline, Booking.com and HotelPlanner have all integrated generative AI to help consumers find accommodations.

By Noelle Mateer • June 30, 2023

Hotel Tech-in: Holograms put receptionists in multiple places at once

Holoconnects founder Andre Smith believes holograms can help hotels facing staffing shortages without losing the human touch.

By Noelle Mateer • June 30, 2023

Booking.com launches ChatGPT trip planning feature

The company's app integrates the generative AI tool directly into its accommodation booking experience.

By Jenna Walters • June 27, 2023

Hotel guests open to AI usage but cautious about ethics, benefits: study

As hotels embrace AI, hoteliers need to acknowledge the benefit-risk tradeoff guests face and communicate how their information is being used, according to new research.

By Michele Laufik • June 26, 2023

How hotels are embracing the “sleep tourism” trend

Hotels are offering everything from smart mattresses to doctor consultations to attract wellness-oriented guests.

By Noelle Mateer • June 22, 2023

Sojern releases AI enhancements for hotel marketers

The digital marketing platform launched software improvements intended to help hoteliers target potential guests more effectively.

By Noelle Mateer • June 21, 2023

Travel app aims to amplify Black-owned hospitality businesses

Martinique Lewis turned her modern-day “Green Book” into an app, connecting travelers with Black-owned hotels, communities and destinations across the globe.

By Jenna Walters • June 15, 2023