Top advice for hospitality industry leaders in 2025

Execs across the hotel sector share tips on how to optimize loyalty, cater to changing traveler demand, attract and retain workers, and more.

By Jenna Walters • Jan. 9, 2025

6 hospitality industry trends to watch in 2025

Hotels will cater to multigenerational families, large groups, tech-savvy wellness travelers and cultural explorers as hotel investment and renovations ramp up.

By Noelle Mateer , Jenna Walters • Jan. 6, 2025

6 emerging hotel tech solutions that impacted hospitality in H2 2024

From robotic massages to odor-fighting air filters, these innovations are leading a new wave of hotel technology trends.

By Noelle Mateer • Jan. 3, 2025

Hotel Tech-in: The water filtration system reducing plastic waste

The L7 Chicago by Lotte hotel fitted each guest room sink with a water filtration system to meet guest demand for wellness-focused and sustainable offerings.

By Jenna Walters • Dec. 19, 2024

Grubhub now delivers to over 2K Hilton hotels

The third-party delivery service began working with Hilton in 2023 and now delivers food, groceries and convenience items across several brands.

By Julie Littman • Dec. 11, 2024

10 notable hospitality executive interviews from 2024

Throughout the year, experts from IHG, Hyatt, Accor and more talked development, sustainability and travel trends, sharing what drove hotel industry growth throughout the year.

By Jenna Walters • Dec. 10, 2024

4 ways data can improve the hospitality industry in 2025

Data is key to tackling operational challenges, human resource management, globalization and overtourism.

By Alan Young • Dec. 2, 2024

Hotel Tech-in: An ROI calculator for green renovations

Hotels often need to make a business case for retrofits and renovations that would reduce their emissions. Schneider Electric designed a calculator to make it easier for them to do that.

By Noelle Mateer • Nov. 26, 2024

Marriott’s Renaissance brand debuts locally sourced digital marketplace

The global platform, R Finds, aims to create meaningful experiences for guests, who increasingly seek engagement with the culture of their destination.

By Jenna Walters • Nov. 20, 2024

Expedia Group boosts app user experience, loyalty offerings

The travel booking app now uses AI to summarize reviews and offer customers detailed property information.

By Bryan Wassel • Nov. 13, 2024

Fresh air, happy guests: Unlocking the benefits of smart IAQ for hotels

Hotels looking to create a welcoming environment, don’t forget the importance of indoor air quality.

Nov. 11, 2024

Top hospitality industry takeaways from 2024’s Lodging Conference

At the annual event in Phoenix, hotel industry leaders shared the opportunities and challenges facing the sector and forecasted what will drive hospitality growth in 2025.

By Jenna Walters • Oct. 31, 2024

How to harness data to create personalized hotel stays

Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.

By Adam Ortman • Oct. 25, 2024

What’s the future of extended stay? Choice Hotels leader weighs in

As Choice opens its 500th extended stay property, VP Matt McElhare shares what markets and segments are poised for future growth and how leveraging technology will set brands apart.

By Jenna Walters • Oct. 23, 2024

Former Knowland CEO Jeff Bzdawka joins Hapi as president

The 30-year industry veteran takes the hospitality data leadership role following Knowland’s acquisition by Cendyn earlier this month.

By Jenna Walters • Oct. 17, 2024

Top hospitality trends from 2024’s Lodging Conference

Hotel investment is on the rise, guests are craving experiential stays more than ever and extended stay is still top of mind, but labor and tech challenges linger.

By Jenna Walters • Oct. 14, 2024

Marriott beats robocallers in court

A telemarketer and a timeshare resort owe the hotel company $8 million in damages for using Marriott trademarks to persuade consumers to buy vacations and timeshares.

By Noelle Mateer • Oct. 7, 2024

Cendyn acquires Knowland in hospitality tech tie-up

With Knowland’s meetings and events data, Cendyn aims to drive group bookings.

By Noelle Mateer • Oct. 2, 2024

BWH Hotels names former retail industry exec chief technology officer

Reporting to CEO Larry Cuculic, Bill Ryan will oversee the hospitality company’s technology management team, guiding its digital strategy and transformation.

By Jenna Walters • Oct. 2, 2024

Top hospitality conferences to attend in 2025

Learn more about the future of the hospitality industry — from hotel marketing strategies to construction financing to staffing solutions — at these can't-miss events for hotel leaders.

By Noelle Mateer • Oct. 1, 2024

How overcoming fragmented tech stacks can better personalize guest experiences

Many hoteliers are failing to deliver real-time personalization at scale, not because they lack the desire, but because they misunderstand APIs.

By Rodrigo Jimenez • Sept. 30, 2024

Hotel Tech-in: The sensors alerting hotel staff of cleanliness issues

Hygiene IQ’s sensor technology allows travelers to alert housekeeping staff of their needs, helping hoteliers improve the guest experience.

By Noelle Mateer • Sept. 30, 2024

Mews lands $100M to fuel M&A strategy

Already a unicorn, the hospitality technology provider says the latest capital raise will allow it to “take bigger bets” as it plots expansion.

By Noelle Mateer • Sept. 26, 2024

What’s next for OYO and G6 Hospitality?

The Indian hospitality company bet big on U.S. budget hotels with its $525 million Motel 6 buy. Experts say it could be a new chapter for the tech provider.

By Noelle Mateer • Sept. 25, 2024

OYO to purchase Motel 6 brand for $525M

The India-based hospitality tech company expands its U.S. presence by acquiring G6 Hospitality from Blackstone.

By Noelle Mateer • Sept. 23, 2024