Red Roof claims cybersecurity incident did not involve guest data

The hotel company experienced a ransomware attack in September that targeted personal data.

By Jenna Graber • Dec. 11, 2023

4 strategies to boost hotel staff engagement during the holiday travel season

An engaged staff is key to guest satisfaction. With hotel workers stretched thin during the busy period, prioritizing employee engagement is more important than ever, writes Rachael Ricketts of Medallia.

By Rachael Ricketts • Dec. 8, 2023

Hyatt’s global president of operations exits

Chuck Floyd will retire in 2024, following 40 years of management and leadership work at the hotel company.

By Jenna Graber • Dec. 5, 2023

How rethinking hotel housekeeping can help address the worker shortage

Hoteliers can better attract and retain staff by leveraging technology, offering job flexibility, building career pathways and hiring more broadly.

By John Dorer and David Yurkofsky • Nov. 27, 2023

Tech adoption, profit optimization among top hospitality trends for 2024: report

Hotel leaders will focus on optimizing profit, not just revenue, in the new year, according to a recent IDeaS survey.

By Michele Laufik • Nov. 27, 2023

How hoteliers can hire and train workers for the busy holiday season

Hospitality staffing experts share need-to-know tips for hotel managers to attract and retain workers amid the influx of holiday guests.

By Jenna Graber • Nov. 2, 2023

Hotel Tech-in: Software that reunites guests with missing belongings

In the age of “revenge travel,” guests are leaving more and more items behind at hotels. One company has a solution.

By Noelle Mateer • Oct. 31, 2023

Hotels will promote ‘moments of awe’ and connection in 2024: report

Travelers will seek transformational and out-of-the-ordinary experiences, Design Hotels’ inaugural Further Forecast found.

By Michele Laufik • Oct. 30, 2023

Hilton launches digital tools aimed at small-, medium-sized businesses

Small and medium enterprises represent roughly 85% of the company’s total business transient guests. 

By Noelle Mateer • Oct. 17, 2023

Make contactless check-in frictionless, not frustrating

Is your contactless check-in process improving the guest experience or making a bad first impression? Find out how check-in kiosks can make a better self-check-in experience as a standalone solution or in conjunction with mobile.

Oct. 16, 2023

Couple files wrongful death lawsuit against Hyatt after toddler falls from balcony

An attorney tells Hotel Dive that U.S. hotel corporations should be responsible for safety standards across all their properties — regardless of location.

By Noelle Mateer • Oct. 11, 2023

8 hotel conferences to attend in 2024

From innovative hotel marketing strategies and technology developments to staffing solutions and sustainability initiatives, there is no shortage of hospitality industry trends for hoteliers to discuss at these top hospitality events.

By Jenna Graber • Updated June 10, 2024

MGM Resorts’ Las Vegas area operations to take $100M hit from cyberattack

The Bellagio and Mandalay Bay casino operator said hotel occupancies are down and certain customer data up to March 2019 was stolen. 

By David Jones • Oct. 6, 2023

Hotel asset managers ‘optimistic’ despite labor, demand concerns

Roughly 60% of hotel asset managers think RevPAR will return to 2019 levels across the U.S. next year, according to a Hospitality Asset Managers Association survey.

By Michele Laufik • Oct. 6, 2023

Marriott unveils strategic growth plans for midscale, luxury brands

The hotel company will add up to 270,000 net rooms to its global portfolio by 2026 as strong travel demand persists.

By Jenna Graber • Sept. 28, 2023

Caesars Entertainment faces class action lawsuits following rewards database hack

At least four separate plaintiffs allege the hotel company was negligent for allowing their sensitive personal data to be stolen in a social engineering attack.

By David Jones • Sept. 27, 2023

Hospitality execs look toward tech to address staffing shortages: report

As hotels increasingly embrace tech-powered solutions, properties still rely on frontline workers to implement them, a Deloitte study found.

By Michele Laufik • Sept. 25, 2023

Wyndham debuts owner, guest engagement platforms amid “record” development

The tech is designed to help hotel owners boost profitability and better cater to travelers’ evolving needs.

By Noelle Mateer • Sept. 15, 2023

Margaritaville hotels mourn, push forward after Jimmy Buffett’s death

Even without its celebrity founder at the helm, the hospitality brand continues to grow and evolve.

By Noelle Mateer • Sept. 13, 2023

IHG launches cloud-based booking experience aimed at customization

The platform allows guests to filter by individual room attributes and add on experiences, with hotels standing to earn an average of $22 in additional revenue per night.

By Noelle Mateer • Sept. 13, 2023

MGM Resorts takes systems offline as it investigates cyberattack

Payment systems, digital room keys and reservations systems are down at multiple properties in Las Vegas, published reports show.

By David Jones • Sept. 11, 2023

3 unique ways hotels are addressing food waste

With sustainability top of mind for hotel groups, properties are overcoming kitchen logistical challenges in creative ways.

By Hillary Richard • Sept. 8, 2023

Hospitality companies support Maui relief efforts despite blows to business

Though sales are expected to decrease in the wake of island wildfires, hospitality providers Hilton, Hilton Grand Vacations and Marriott Vacations Worldwide are assisting with recovery.

By Noelle Mateer • Sept. 8, 2023

Generative AI, contactless tech make hotels vulnerable to cyberattacks: report

Guest and worker turnover, as well as new technology adoption, make the hospitality industry an appealing target for cybercriminals, according to Trustwave SpiderLabs.

By Noelle Mateer • Sept. 7, 2023

Maui wildfires upend tourism, hotel operations

The deadly fires led to mass evacuations across the island — as well as an outpouring of support from the hospitality industry.

By Noelle Mateer • Aug. 11, 2023