Operations: Page 2

  • Two women with suitcases check in with a female employee at a hotel front desk.
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    FG Trade Latin via Getty Images
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    Guest satisfaction up at hotels run by third-party management: J.D. Power

    Davidson Hospitality Group had the highest satisfaction scores of other large hospitality management companies, whose hotels are outperforming independently operated ones.

    By • Sept. 4, 2024
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    freemixer via Getty Images
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    Hospitality industry faces increased pressure over worker burnout, outdated training

    More than half of front-line hospitality managers told Axonify their company doesn’t offer training to help well-being, engagement or motivation.

    By Carolyn Crist • Aug. 27, 2024
  • Two chefs smiling and cooking in a restaurant kitchen. Explore the Trendline➔
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    RgStudio via Getty Images
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    Trendline

    Food and beverage

    The hotel industry is adapting to changes in food and beverage trends. 

    By Hotel Dive staff
  • Crescent Hotels & Resorts appointed Vanessa Claspill as chief commercial officer.
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    Courtesy of Crescent Hotels & Resorts
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    Crescent appoints Vanessa Claspill as chief commercial officer

    The 20-year industry veteran succeeds Dawn Gallagher, who was recently promoted to Crescent’s president of hospitality.

    By • Aug. 27, 2024
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    Igor Vershinsky via Getty Images
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    Opinion

    How hiring people with disabilities can help solve hotel staffing shortages

    Hotels should look outside their traditional talent sources to find employees, Darelyn Pazdel writes.

    By Darelyn Pazdel • Aug. 27, 2024
  • Hyatt will acquire Standard International and its affiliated brands, assuming a hotel portfolio including The Standard, High Line in New York City.
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    Jason Kempin via Getty Images
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    Deep Dive

    ‘Lifestyle wars’ ramp up as hotel brands compete in crowded segment

    With its acquisition of Standard International, Hyatt continues to grow its lifestyle portfolio, but the company will have to fight competitors for resources in the saturated space.

    By • Aug. 22, 2024
  • A business traveler check into a hotel in the hotel lobby.
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    Drazen_ via Getty Images
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    Hospitality trends that drove RevPAR gains, pipeline growth in Q2

    Heightened group travel boosted revenues for several hotel companies, while conversions and extended stay remained top of mind for developers.

    By • Aug. 9, 2024
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    Uriel Sinai via Getty Images
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    Opinion

    Summer travelers prefer hotels over Airbnb. Here are six strategies to capture market share.

    Hotels can ensure success this summer by delivering on brand promises, understanding guests’ expectations and personalizing experiences.

    By Rachael Ricketts • Aug. 7, 2024
  • Two empty lounge chairs in front of a pool overlooking a vast hilly region.
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    Courtesy of Mr & Mrs Smith
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    Hyatt posts RevPAR, net rooms growth in Q2

    In the quarter, the company added rooms from its Mr & Mrs Smith acquisition, and another boutique hotel brand deal may be on the horizon.

    By • Aug. 6, 2024
  • My Place Hotels began franchising in 2014.
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    Courtesy of My Place Hotels
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    Q&A

    My Place Hotels CEO talks evolution of extended stay, breaking the mold

    With a long family history in hospitality, Ryan Rivett shares his outlook on the “desirable” extended stay segment and his strategy for My Place as it celebrates 10 years of franchising.

    By • Aug. 5, 2024
  • Happy toddler in sunglasses with parent smiling joyfully.
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    Permission granted by ZS
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    Sponsored by ZS

    For travelers today, it’s (still) all about value—but what do they value in a hotel?

    The overarching question these days is: Are hotels able to deliver the same value as they did prior to the pandemic?

    By Kelly McGuire, Russell Evans, Satvika Ananthanarayan and Brandon Rufer • Aug. 5, 2024
  • An image of the Bellagio Las Vegas, now part of MGM Collection with Marriott Bonvoy.
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    Courtesy of Marriott International
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    Luxury, group travel in Las Vegas drove Q2 gains for MGM

    The resort operator said room rates on the books in Sin City are higher for the third quarter as well, but Formula 1 in Q4 is “off to a soft start.”

    By • Aug. 1, 2024
  • The exterior of a Marriott hotel.
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    JHVEPhoto via Getty Images
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    Group travel, hotel conversions bright spots for Marriott in Q2

    The hotel company saw increased RevPAR as well as portfolio growth in the second quarter of 2024, with both corporate traveler and developer momentum remaining strong.

    By • July 31, 2024
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    Robert Mora via Getty Images
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    Vegas brings Q2 growth for Caesars, despite ‘terrible’ April start

    The company’s CEO said the first month of the quarter was rough for its regional segment, but heightened ADRs in Las Vegas show promise for a “strong” second half.

    By • July 31, 2024
  • People sitting in hotel lobby
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    EXTREME-PHOTOGRAPHER via Getty Images
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    Q&A

    Accor exec talks new council ‘shaping the future of corporate travel’

    Chief Sales Officer Sophie Hulgard discusses the priorities of Accor’s newly formed Global Leadership Council, including traveler well-being, sustainability and cost optimization.

    By • July 30, 2024
  • White umbrellas by a pool.
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    Archive Photos via Getty Images
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    Opinion

    How hoteliers can leverage their tech stacks during the busy travel season

    From loyalty programs to strategic marketing, the effective use of technology can improve the guest experience and optimize hotel revenue.

    By Mo Chaar • July 25, 2024
  • The glass exterior of the Anaheim Convention Center features blue signage denoting Wyndham's 2023 Global Conference.
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    Courtesy of Wyndham Hotels & Resorts
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    Wyndham’s pipeline hits record high in Q2, ‘lots of deals’ on horizon

    CEO Geoff Ballotti said hotel owners are “more receptive” to deals, including for the company’s Echo Suites extended stay brand, after Choice ended its acquisition pursuit.

    By • July 25, 2024
  • An image of a hotel exterior at night
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    Retrieved from Coury Hospitality on June 02, 2023
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    Coury launches hospitality management company aimed at core brands

    The new venture, Concert Hospitality, will allow Coury Holdings to manage “a more diverse range of investments,” according to CEO Paul Coury.

    By • July 17, 2024
  • Marriott International launched Business Access by Marriott Bonvoy, an online program designed to ease the travel management process for small- to medium-sized businesses.
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    Courtesy of MullenLowe
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    Marriott unveils digital tools to ease business travel planning, booking

    Business Access by Marriott Bonvoy was designed to simplify the travel management process for small- to medium-sized businesses, which report frustrations with current platforms.

    By • July 9, 2024
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    opolja via Getty Images
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    Top hospitality C-suite appointments of Q2 2024

    CEO, CFO, COO, oh my! In Q2, companies including Wyndham, Loews and Aimbridge made leadership changes set to impact operations.

    By • June 25, 2024
  • A man on a digital tablet for booking, planning and accommodation management while working at hotel front desk
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    Kobus Louw via Getty Images
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    How hoteliers can address evolving challenges in hospitality: report

    Tech integration and training can help hotels streamline operations, drive direct bookings and improve the guest experience, per NYU’s Jonathan M. Tisch Center of Hospitality.

    By • June 24, 2024
  • Family walks through hotel
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    Dimensions via Getty Images
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    Opinion

    3 ways hotels can streamline operations this summer

    As the busy season ramps up, hoteliers should consider strategies for keeping their workflows streamlined and their guests safe.

    By Kevin Lane • June 12, 2024
  • The exterior of the Naples Grande on a sunny day.
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    Courtesy of Pyramid Global Hospitality
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    Pyramid Global Hospitality expands luxury lifestyle, resort portfolios

    The hotel management company has added 12 properties in markets including Florida, Arizona and Maryland to its roster in 2024 alone.

    By • June 11, 2024
  • An image of a bar with red chairs and TGI Fridays signage in the background
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    Courtesy of TGI Fridays
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    Why TGI Fridays expects hotels to be a growth channel

    The full-service chain, which opened a unit inside Hilton Garden Inn in Hollywood, California, says converting generic restaurants inside hotels decreases time and cost to develop.

    By Julie Littman • June 6, 2024
  • Two executives shaking hands.
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    Sam Edwards via Getty Images
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    Stonebridge names Rob Smith president and CEO

    The hotel industry veteran jumps ship from management company Aimbridge Hospitality to assume the leadership position.

    By • May 31, 2024
  • The lobby features bourbon-colored ceiling art.
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    Courtesy of Hilton
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    First Hospitality brings 3 Hilton lifestyle hotels under management

    Among other hospitality management companies expanding in the segment, First Hospitality grows its 70-hotel portfolio to roughly 35% lifestyle properties.

    By • May 28, 2024