Operations
-
4 ways AI can improve hotel security
Technology is bridging gaps in traditional security systems, giving hoteliers more time to focus on their guests.
By Herman DeBoard • May 12, 2025 -
Extended Stay America, Grubhub partner for guest food delivery
The partnership is the latest between a hotel company and a delivery provider as growing numbers of extended stay brands tap apps for in-room dining.
By Noelle Mateer • May 9, 2025 -
Wynn Resorts halts $375M in CapEx, citing tariffs
The resort operator delayed its Encore Tower remodel amid ongoing economic uncertainty, but CEO Craig Billings says other areas of the business have not been impacted.
By Jenna Graber • May 7, 2025 -
Hotel Equities, Springboard Hospitality merge
The combination creates a 300-plus hotel portfolio spanning urban, resort and outdoor destinations in the U.S., Canada, the Caribbean and Latin America.
By Noelle Mateer • May 7, 2025 -
Sponsored by DISH Business
4 surprising ways to supercharge revenue using an amenity you already have in every room
Unlock new revenue streams, cut costs and enhance guest experience with entertainment technology that works with your existing infrastructure.
April 14, 2025 -
Opinion
How to prepare for an ICE raid at your hotel
Hotel owners and managers should know their rights, obligations and best practices as immigration enforcement ramps up across the U.S., per Mandelbaum Barrett PC attorneys.
By Damian Conforti, Brent Pohlman and Frank Custode • April 7, 2025 -
Sponsored by ResortPass
Make the most of your amenities with day passes
As summer planning gets underway, upscale hotels, resorts, and their guests are looking at options.
March 31, 2025 -
Deep Dive
Following wildfires, LA hotels grapple with ‘significant financial burdens’
Local hotel owners are up against several challenges — including the rising costs of labor and insurance — in the wake of the January disaster.
By Jenna Graber • March 26, 2025 -
Crescent Hotels & Resorts names Elie Khoury chief operating officer
The 30-year hospitality operations veteran joins the Virginia-based management company from Preston Hollow Community Capital, where he managed hotel assets.
By Noelle Mateer • March 20, 2025 -
Hotel Equities adds Pinnacle Hotel Group properties to management portfolio
The hotel owner, operator and developer announced a strategic partnership with Pinnacle to strengthen both companies’ growth efforts.
By Noelle Mateer • March 20, 2025 -
Retrieved from Aloft San Francisco Airport on March 20, 2025
Davidson Hospitality Group names CFO, other leaders
Harris White, who joins the hospitality management firm from Virgin Hotels, is one of several appointments intended to “propel” growth for Davidson.
By Noelle Mateer • March 20, 2025 -
Opinion
How luxury suites are evolving as revenue drivers
In the past, high-end hotel suites were often empty. Now, they’re a key part of the revenue manager’s toolkit.
By Robert Walters • March 13, 2025 -
How are C-suites reacting to Trump’s DEI orders?
Most are in a holding pattern, a Littler survey showed — but certain initiatives may be on the chopping block.
By Kathryn Moody • March 5, 2025 -
Q&A
CEO Alex Dixon opens up about future of Resorts World Las Vegas
Dixon, who took over at the helm of the challenged resort in January, shares his plans to drive growth through unique experiences and untapped development opportunities.
By Jenna Graber • Feb. 28, 2025 -
Hotels offering higher wages still short-staffed: report
Providing higher pay, in part, enhanced hotel employee numbers compared to last spring, according to AHLA, though challenges persist.
By Jenna Graber • Feb. 25, 2025 -
Hotel Tech-in: The AI agent fielding front desk calls
Canary Technologies’ AI Voice platform can answer guest calls, reply to questions and make or cancel bookings.
By Noelle Mateer • Feb. 21, 2025 -
Resorts World Las Vegas names COO, CFO
Carlos Castro will lead the Strip resort’s financial strategy, operations and long-term growth following recent regulatory and financial woes.
By Jenna Graber • Feb. 21, 2025 -
Hospitality workers’ hours rose in wake of LA wildfires: report
Leisure and hospitality workers in the region bucked the trend of lost hours as the industry played a key role in recovery efforts, according to ADP.
By Noelle Mateer • Feb. 19, 2025 -
US hotel profits grew in 2024, despite rising labor costs
Top U.S. markets saw increased gross operating profits per available room last year, though higher operating expenses limited growth, per CoStar.
By Jenna Graber • Feb. 19, 2025 -
Schneider Electric unveils all-in-one HVAC room controller
The new device, which boasts AI-driven HVAC optimization capabilities that can help drive energy and emissions reductions, is “an ideal solution” for hotels, the company says.
By Joe Burns • Feb. 18, 2025 -
Marriott posts RevPAR, rooms growth amid strong travel demand
CEO Anthony Capuano said he is “incredibly optimistic” about the future, as Marriott gears up for continued travel momentum and anticipated pipeline generation.
By Jenna Graber • Feb. 11, 2025 -
Sponsored by PeopleReady
Filling the gaps: 4 ways an app can transform temporary staffing for hospitality businesses
Finding staff in the hospitality industry can feel like playing a high-stakes game of hide-and-seek.
Feb. 10, 2025 -
Hotel industry forecast 2025: development, labor, F&B and more
Leaders in the hospitality industry shared with Hotel Dive what trends will impact hotels this year, discussing changes in everything from the regulatory environment to traveler preferences.
By Noelle Mateer , Jenna Graber • Jan. 31, 2025 -
Opinion
How a guest-centric focus can unlock hotel revenue opportunities
Personalization can help hotels increase revenue, strengthen guest loyalty and sustain competitive advantage, Agilysys’ Matthew Prosser shares.
By Matthew Prosser • Jan. 24, 2025 -
Hilton, American Express to offer 20,000 free hotel rooms amid wildfires
Hilton is working with Los Angeles nonprofit 211 LA to coordinate the distribution of rooms and is asking Hilton Honors members to consider donating loyalty points to support nonprofit work.
By Noelle Mateer • Jan. 17, 2025