Operations


  • An aerial shot of fire damage in Los Angeles.
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    Mario Tama via Getty Images
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    Hilton, American Express to offer 20,000 free hotel rooms amid wildfires

    Hilton is working with Los Angeles nonprofit 211 LA to coordinate the distribution of rooms and is asking Hilton Honors members to consider donating loyalty points to support nonprofit work.

    By Jan. 17, 2025
  • A helicopter sprays wildfires.
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    Mario Tama via Getty Images
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    How hotels are responding to the Los Angeles wildfires

    As hotels provide shelter for evacuees, the wildfires spreading across California could impact their business for months to come.

    By Jan. 10, 2025
  • Business travelers walk through hotel lobby carrying luggage.
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    Kobus Louw via Getty Images
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    Top advice for hospitality industry leaders in 2025

    Execs across the hotel sector share tips on how to optimize loyalty, cater to changing traveler demand, attract and retain workers, and more.

    By Jan. 9, 2025
  • Chairs on a hotel room balcony.
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    Courtesy of Peregrine Hospitality
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    KSL Resorts rebrands to Peregrine Hospitality

    The move is intended to allow the hotel management firm to expand its platform as it grows across all hospitality asset classes, CEO Greg Kennealey said.

    By Jan. 8, 2025
  • Coury Hospitality appointed Andrew Casperson as president.
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    Courtesy of Maverick Creative
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    Coury Hospitality appoints COO to president

    Andrew Casperson will head the Dallas-based hospitality management company, driving its strategic growth in the lifestyle hotel segment.

    By Jan. 7, 2025
  • A person checks in at a hotel desk.
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    RichLegg via Getty Images
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    Deep Dive

    6 hospitality industry trends to watch in 2025

    Hotels will cater to multigenerational families, large groups, tech-savvy wellness travelers and cultural explorers as hotel investment and renovations ramp up.

    By , Jan. 6, 2025
  • A sign at the L7 Chicago by Lotte hotel instructs guests that faucet water is filtered.
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    Permission granted by Christian Scillian, KLPR
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    Hotel Tech-in: The water filtration system reducing plastic waste

    The L7 Chicago by Lotte hotel fitted each guest room sink with a water filtration system to meet guest demand for wellness-focused and sustainable offerings.

    By Dec. 19, 2024
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    opolja via Getty Images
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    The top 12 hotel industry CEO appointments of 2024

    Aimbridge Hospitality, the American Hotel & Lodging Association and Auberge Resorts are among the hospitality companies that tapped new leaders this year.

    By Dec. 16, 2024
  • Stock image of hotel room
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    onurdongel via Getty Images
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    10 notable hospitality executive interviews from 2024

    Throughout the year, experts from IHG, Hyatt, Accor and more talked development, sustainability and travel trends, sharing what drove hotel industry growth throughout the year.

    By Dec. 10, 2024
  • Pedestrians walk and stand on the sidewalk outside New York Hilton Midtown.
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    Spencer Platt via Getty Images
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    How hotels can prepare for security incidents

    Following last week’s shooting of UnitedHealthcare CEO Brian Thompson outside a Hilton, experts reflect on hotels’ role as a backdrop for criminal activity — and how hoteliers can prepare for unlikely scenarios.

    By Dec. 9, 2024
  • The exterior of Resorts World Las Vegas along the Las Vegas Strip.
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    Courtesy of Resorts World Las Vegas
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    Resorts World Las Vegas names CEO, forms board of directors

    The operator tapped Alex Dixon as CEO and other industry veterans for the board to “strengthen its leadership” amid financial and legal troubles.

    By Dec. 6, 2024
  • Exterior of MGM Grand Hotel & Casino in Las Vegas
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    Ethan Miller via Getty Images
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    MGM Resorts names chief content, hospitality and development officer

    The resort operator promoted Ari Kastrati to the role, in which he will oversee global design and development and sports and entertainment partnerships. 

    By Dec. 5, 2024
  • A view of business towers with a green, lush tree in front.
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    Chunyip Wong via Getty Images
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    Hotel Tech-in: An ROI calculator for green renovations

    Hotels often need to make a business case for retrofits and renovations that would reduce their emissions. Schneider Electric designed a calculator to make it easier for them to do that.

    By Nov. 26, 2024
  • The exterior of the Springhill Suites Fairfax Fair Oaks.
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    Courtesy of Marriott International
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    Driftwood Hospitality Management appoints execs to specialized leadership roles

    The hotel management company appointed a chief operating officer, a chief strategy officer and a vice president of operations following the creation of specialized divisions.

    By Nov. 22, 2024
  • The logo of a Marriott hotel
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    Brandon Bell/Getty Images via Getty Images
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    Marriott lays off workers amid larger organizational restructuring

    Marriott cut 833 employees, which online forum users say “decimated” select departments, amid a companywide process to enhance efficiency.

    By Nov. 15, 2024
  • The exterior of AC Hotel by Marriott in Park City, Utah.
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    Courtesy of Peachtree Group
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    Peachtree partners with Group 10 for Detroit-area hotel management

    The agreement adds 14 Marriott, Hilton and IHG properties to Peachtree Group’s portfolio of third-party-managed hotels.

    By Nov. 7, 2024
  • People sitting in hotel lobby
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    EXTREME-PHOTOGRAPHER via Getty Images
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    Top travel, development trends that drove hotel companies’ Q3 results

    In the third quarter of 2024, companies posted RevPAR increases driven by group business and pipeline growth bolstered by demand for conversions.

    By Nov. 6, 2024
  • An aerial view of people on yellow couches in a lobby.
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    Courtesy of Hilton
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    PM Hotel Group, Sightline Hospitality merge

    The strategic merger adds 22 open or soon-to-open properties to PM’s portfolio and deepens the company’s lifestyle and experiential travel offerings.

    By Nov. 6, 2024
  • An exterior image of a hotel
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    Ethan Miller via Getty Images
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    Wynn’s Las Vegas operating revenues down, despite ‘healthy’ luxury demand

    Demand from high-end consumers in Las Vegas drove solid non-gaming performance in the third quarter, which had “very tough year-over-year comps,” per CEO Craig Billings.

    By Nov. 5, 2024
  • Choice Hotels International headquarters at the Pike & Rose development in North Bethesda, Maryland.
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    Courtesy of Choice Hotels International
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    Choice Hotels pipeline reaches record high in Q3

    The company’s system size also grew year over year in the quarter, driven by conversions and upscale openings for its Radisson Americas portfolio.

    By Nov. 4, 2024
  • Hospitality leaders shared the top trends driving growth across the industry at this year's Lodging Conference in Phoenix.
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    Jenna Walters/Hotel Dive
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    Top hospitality industry takeaways from 2024’s Lodging Conference

    At the annual event in Phoenix, hotel industry leaders shared the opportunities and challenges facing the sector and forecasted what will drive hospitality growth in 2025.

    By Oct. 31, 2024
  • algorithmic pricing,  Cendyn, Caesars, DOJ
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    travelview via Getty Images
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    Despite Q3 declines, Caesars optimistic about Las Vegas group business

    The operator also expects its recently opened $435 million New Orleans resort to drive results for its regional segment, according to CEO Tom Reeg.

    By Oct. 30, 2024
  • Robotic massage arms beside a blue massage table.
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    Retrieved from Four Seasons Resort Orlando at Walt Disney World on October 30, 2024
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    Hotel Tech-in: The massage robots joining luxury hotel spas

    Aescape is making massages more accessible, and scheduling more flexible, for wellness-minded travelers — even in properties with fully staffed spas.

    By Oct. 30, 2024
  • Hotel receptionist helping a couple of guests in check-in process
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    Anchiy via Getty Images
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    Opinion

    How to harness data to create personalized hotel stays

    Data-driven insights can help hotels anticipate guests' needs to create unique and memorable stays.

    By Adam Ortman • Oct. 25, 2024
  • A skyline of New York City
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    TomasSereda via Getty Images
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    Safe Hotels Act passed by New York City Council

    The controversial legislation — condemned by national hotel owners associations, but applauded by local unions — requires hotels to have a license to operate in NYC.

    By Oct. 23, 2024