Consumer Trends


  • A person walks with luggage in front of window. Through the window, a plane sits at the gate and another is in the air.
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    Mario Tama via Getty Images
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    US to lose $12.5B in international visitor spend in 2025: WTTC

    A lack of international traveler confidence, exacerbated by recent government actions, could result in a “staggering” loss of inbound travel, impacting hotels.

    By May 16, 2025
  • City Express by Marriott Duluth in Georgia opened.
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    Courtesy of Marriott International
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    Q&A

    Why Marriott sees a ‘real opportunity’ with City Express midscale brand

    Global Development Officer, U.S. and Canada, Noah Silverman shares how Marriott is capitalizing on evolving franchisee demand with City Express, its first U.S. transient midscale offering.

    By May 15, 2025
  • Travelers walk through an airport terminal that is displaying an American flag.
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    Scott Olson via Getty Images
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    Tariff troubles? Hotel CEOs talk trade policy’s impact on industry.

    During Q1 earnings calls, CEOs from Marriott, Hilton, Hyatt and more shared concerns over weakening travel demand amid ongoing market volatility.

    By May 13, 2025
  • A group of men and women sit around a pool at a resort.
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    Permission granted by ResortPass
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    Sponsored by ResortPass

    With travel down, locals drive new revenue

    Summertime is usually peak season in the hospitality industry, when hotels and resorts are booked.

    May 12, 2025
  • A sign for an Extended Stay America hotel.
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    Bruce Bennett via Getty Images
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    Extended Stay America, Grubhub partner for guest food delivery

    The partnership is the latest between a hotel company and a delivery provider as growing numbers of extended stay brands tap apps for in-room dining.

    By May 9, 2025
  • Busy traffic in Downtown Los Angeles at dusk.
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    Yongyuan via Getty Images
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    Opinion

    How LA hoteliers can prepare for the global stage amid a complex operating environment

    Hotel employers, labor unions, city officials and industry associations will need to work together to ensure Los Angeles offers a world-class experience to visitors, writes attorney Lara Shortz.

    By Lara Shortz • May 8, 2025
  • The exterior of a Marriott hotel.
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    JHVEPhoto via Getty Images
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    Marriott touts development bright spot as it lowers 2025 RevPAR guidance

    Ongoing economic uncertainty led Marriott to downgrade its full-year RevPAR growth expectations, but CEO Anthony Capuano says owners are bullish on long-term hotel opportunities.

    By May 6, 2025
  • A little league baseball player throws a pitch.
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    Neilson Barnard via Getty Images
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    How hoteliers can cater to sports tourists

    From professional games to youth competitions, sporting events are bringing rising numbers of tourists to hotels across markets.

    By May 5, 2025
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    Cole Burston via Getty Images
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    Visa sees economic uncertainty starting to curb travel spending

    As consumers brace for the potential impacts of Trump’s tariffs, they’re cutting back on hotel stays and airline travel, Visa executives said.

    By Justin Bachman • May 2, 2025
  • Downtown New Orleans.
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    f11photo via Getty Images
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    Hotel RevPAR strong in Q1 despite economic fears: CBRE

    RevPAR grew 2.2% year on year in the first quarter, though hotel CEOs are bracing for potential headwinds.

    By May 2, 2025
  • Hyatt Hotels opened its first Hyatt Studios extended stay hotel in Mobile, Alabama.
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    Courtesy of Hyatt Hotels
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    Hyatt forecasts slower RevPAR growth as booking behavior shifts

    Softening leisure demand led Hyatt to downgrade its 2025 RevPAR growth outlook, though development momentum remains strong, per CEO Mark Hoplamazian.

    By May 1, 2025
  • An image of the Bellagio Las Vegas, now part of MGM Collection with Marriott Bonvoy.
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    Courtesy of Marriott International
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    MGM CEO optimistic despite Q1 tourist, revenue dips in Las Vegas

    The resort operator saw declined performance fundamentals year over year on tough comparisons to last year’s Vegas Super Bowl, but its Marriott collab continues to exceed expectations.

    By May 1, 2025
  • A furnished apartment-style hotel room at Placemakr's pop-up hotel at The Byron in Washington, D.C.
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    Courtesy of Placemakr
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    Placemakr continues apartment-style accommodations push in Alabama

    Located within a luxury multifamily building, Placemakr Huntsville at Anthem House will cater to extended stay demand generated from its namesake city’s aerospace industry.

    By April 23, 2025
  • A guest checks in at a hotel.
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    Hispanolistic via Getty Images
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    Customer satisfaction at hotels dips: report

    Hilton led other lodging operators for guest satisfaction, followed by IHG Hotels & Resorts, Airbnb and Marriott International, per the American Customer Satisfaction Index.

    By April 23, 2025
  • A couple at a resort swimming pool taking a selfie.
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    Permission granted by Irene Carrete for ResortPass
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    Sponsored by ResortPass

    Luxury for the local – understand the day guest

    Hotels and resorts can create opportunities for guests to rest and recharge, just for the day. The profile of people who stay for only the day may surprise you.

    April 21, 2025
  • Hyatt Hotels opened its first Hyatt Studios extended stay hotel in Mobile, Alabama.
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    Courtesy of Hyatt Hotels
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    Q&A

    Hotel development to remain healthy despite economic woes: Hyatt exec

    Hyatt Head of Americas Development Dan Hansen shares why developers continue to be bullish on extended stay and how traveler demand for homelike accommodations is shifting.

    By April 18, 2025
  • Business travelers walk through hotel lobby carrying luggage.
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    Kobus Louw via Getty Images
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    Travel perks can spice up loyalty, but customers still seek financial benefits

    About half of consumers are extremely or very likely to use loyalty programs that offer travel options, according to an arrivia survey.

    By Bryan Wassel • April 18, 2025
  • President Donald Trump displays a chart showcasing coming tariff rates at the White House on April 2, 2025.
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    Chip Somodevilla via Getty Images
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    Trump’s tariffs pose threat to US economy — including hotel industry

    The president’s trade policy, per Deloitte, is slated to increase inflation and curb consumer purchasing power. This could have wider implications for hotels.

    By April 17, 2025
  • Gwyneth Paltrow sits on a hotel bed.
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    Courtesy of Marriott International
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    Marriott gets into bed with Gwyneth Paltrow for new sleep-focused campaign

    Westin Hotels & Resorts is partnering with the celeb’s lifestyle brand Goop on a video series to give hotel guests insights on sleep quality and overall wellness.

    By April 11, 2025
  • The shoreline of Lake George.
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    DenisTangneyJr via Getty Images
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    How Trump’s tariffs may impact hotels

    It’s too soon to know how greatly economic uncertainty will impact RevPAR, but experts worry about dampened tourism and decreased pricing power.

    By April 9, 2025
  • San Francisco Golden Gate
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    Jason Doiy / Getty Images via Getty Images
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    San Francisco hotel market poised for ‘robust recovery’: JLL

    Improved business fundamentals and travel demand are slated to drive RevPAR gains and hotel investment in the California market, per a new report.

    By April 9, 2025
  • Silhouettes of people walking through an airport terminal.
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    Drew Angerer via Getty Images
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    US travel spending off to slow start in 2025: BofA

    Bank of America card data reveals softer spending across travel categories, including lodging and airfare.

    By Michele Laufik • April 4, 2025
  • A tent with modern furniture inside.
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    Courtesy of Under Canvas
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    Under Canvas launches Outdoor Collection for ‘nature-based’ stays

    The outdoor-focused hospitality company, which partnered with Hyatt last year, debuts its new portfolio with two properties in Michigan and Montana.

    By April 4, 2025
  • An aerial view of high rises in Miami.
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    Art Wager via Getty Images
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    US hotel RevPAR to grow 2% in 2025: CBRE

    Urban locations are projected to see the strongest growth this year, assuming no disruptive public policy changes.

    By April 1, 2025
  • The Biden administration signed into law legislation that gives TikTok owner ByteDance one year to sell the platform or face a nationwide ban.
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    Dan Kitwood via Getty Images
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    Accor’s Sofitel launches first TikTok marketing campaign

    With its “Sofitel Encounters” video series, the luxury brand joins other hotel players using the social media platform to connect with younger generations.

    By March 27, 2025